Your use of the Site is governed by following Terms and Policies:
Please take the time to read all of them carefully so that you are clear about how you may use the Site. By using the Site you are confirming acceptance of all of our’s Terms and Policies.
Terms of Sales
How the contract is formed between you and us on sites
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.
Please take the time to check the details of your order at each page of the order process and before confirmation of order, as you will not be able to make any changes to your order after this point.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. We then may send you an email that confirms that the Items have been dispatched (“Dispatch Confirmation”).
Please note that items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse an order, for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
Items on the Site
The images of the Items on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Items. Your Items may vary slightly from those images.
All sizes and measurements of Items are approximate, however we do make every effort to ensure they are accurate as possible.
We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
All our Items are sold on the basis that they are suitable for domestic use only. Please contact us at email@example.com or Zbrojarzy street 26, 30-412 Cracow, Poland for further information if you intend using any Items in a business or public environment.
Please be aware that our Items are not aimed at persons aged under 16 so please take extra care when purchasing Items as gifts for persons under this age group.
We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Site.
Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched.
The price of an item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.
Please note that the prices listed on the Site are only applicable for items purchased on the Site and not through any other source.
The price of an Item includes delivery carges and does not include returns charges.
Please note that whilst we take utmost care in ensuring the content on the Site (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate the Site may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the Site that may contain errors or inaccuracies.
You can pay for Items on the Site using the following payment options: Mastercard and Visa credit cards (Via PayPal) and PayPal.
You can pay for Items in the following currency: Euros.
All Items ordered remain our property until we receive full payment from you.
Please note that in addition to the Items charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes. In the event that you fail to pay such duties and taxes or you fail to collect your order, and the order is then returned to us, we will require you to pay any costs that we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sales or other busy periods.
We are unable to deliver on public and bank holidays. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
If you change your mind about any items purchased you can return them to us within 14 days of the order being delivered to you, provided:
The items are unworn;
The Items have all tags attached and are returned with correct dispatch and order information.
We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the items.
All refunds will be made using the same method of payment you used to purchase the Items.
The above does not affect your statutory rights.
Please note that this policy only applies to items you have purchased on the Site. For Items purchased from other sources, you will need to check the returns policies of the applicable source.
Cancelling your contract – EU customers only
If you are a European Union customer you also have the right to cancel your contract with us and return your Items by post within 14 calendar days from the day after the date you received your order. To cancel your order you must inform us of your wish to cancel in writing either using the Cancellation Form or by writing to us at firstname.lastname@example.org or by post to Guardo sp. z o.o. Zbrojarzy street 26, 30-412 Cracow, Poland. If you are emailing us or writing to us please include details of your order to help us to identify you including your name, address and order number.
You must take reasonable care of the items. Whilst you may inspect the Items when they are in your possession you must not use them.
You will be responsible for returning the items to us including the cost of returning the items using a courier or other postal method.
You should return the Items in their original packaging wherever possible, as soon as possible after informing us of your wish to cancel. We will not be responsible for any loss or damage to Items that occur before they are returned to us including where they are lost or damaged in transit.
If you cancel your contract you will be refunded the price you paid for the Items. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Items, if this has been caused by your handling, including any loss or damage that occurs during transit. The refund will be made to the original method of payment you used, within 14 calendar days of our receipt of the cancelled Items if earlier, within 14 days from the day we receive proof of return from you.
Please note if you do not wish to cancel your entire contract and just want to return some of the Items in your order you can return them in accordance with our standard returns policy.
The above does not affect your statutory rights.
If you are a consumer, you may only purchase Items from the Site if you are at least 16 years old. Otherwise your parent or guardian must purchase Items from the Site for you.
You agree not to use any Items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the Items for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase Items from the Site. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.
We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
When you purchase Items from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms are governed by Polish law. This means your use of the Site and any contract for the purchase of Items through the Sites; and any dispute or claim arising out of or in connection with the same will be governed by Polish law. You and we both agree to that the courts of Poland will have non-exclusive jurisdiction to settle any disputes arising out if these Terms or your use of the Site.
If you have any questions about our Terms or Site and Stores please contact us at email@example.com or Zbrojarzy street 26, 30-412 Cracow, Poland.